Claims support

What to do if you get involved in an accident? First thing: keep your head! If available, use the European Accident Statement! Otherwise exchange names with the other parties involved, also phone number addresses, even mail, everything that is going to help you get in contact in the future. You also need to write down the insurance company name and policy number, the other person’s car details, and the damage to the car that resulted from the collision. If you have a camera, photograph the layout of the accident otherwise take notes as to the road and lighting conditions, scene and circumstances leading up to the incident. If there are any witnesses, write down their details and inform the police. Don't delay reporting the accident - even if you do not intend to make a claim. Contact us for advice - our staff has an in-depth knowledge of claim procedures. They will help to make the settlement quicker and easier for you.

Direct loss adjustment

Coming into force effective 01.02.07 decree 254/06, motor vehicle and bike losses are to be filed with your personal insurer, provided that:

• all vehicles involved have been registered in Italy
• if drivers/riders received a slight bodily injury (permanent disablement not exceeding 9%)
• The European Accident Statement is being passed on promptly to your insurance company

• 30 days, in case the accident statement has been signed by both drivers involved 
• 60 days, in case the accident statement has been signed by just one of the drivers involved 
• 90 days, in case of bodily injuries